Mercedes-Benz Canada Inc. is committed to providing accessible customer service to persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Mercedes-Benz Canada Inc. has developed standards that will improve accessibility across the Province of Ontario in a manner that respects the dignity and independence of persons with disabilities.

This policy is intended to meet the requirements of Ontario Regulation 429/07 under the AODA, 2005. It applies to the provision of goods and services to the public, not the goods themselves. This policy aims to ensure that persons with disabilities are provided equal opportunity to obtain, use, and benefit from Mercedes-Benz Canada Inc. goods and services. This policy applies to all MBC employees who service customers within the Province of Ontario.

Diversity: as part of our commitment to excellence, we value diverse opinions and life styles. Our employees and customers give Mercedes-Benz Canada Inc. the power to drive innovation and shape the future of our company. We seek to recognize and remove obstacles faced by persons with disabilities in order to facilitate their access to our goods and/or services. Different experiences, skills, and perspectives reflect the diversity of our customers, suppliers, investors, and overall environment. Everyone at Mercedes-benz Canada Inc. is committed to a working environment of appreciation and mutual respect.

Mercedes-Benz Canada Inc. is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities in the following areas:

Communication: Employees of Mercedes-Benz Canada Inc. will communicate with persons with disabilities in a way that takes into account their disability. We will train our employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services: We are committed to providing fully accessible telephone services to our customers. We will train our employees to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by e-mail and/or written letters if telephone communication is not suitable to their communication needs or is not available.

Assistive Devices: We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by our customers with disabilities.

We are committed to welcoming persons with disabilities who are accompanied by a service animal on our premises. We will also ensure that all employees are properly trained on how to interact with service animals and their owners.

We are committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter a Mercedes-Benz premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

We will provide customers with notice in the event of a planned or unexpected disruption in our accessible facilities or services. This notice will include information about the reason for the disruption and the anticipated duration. Our employees will be available to assist with locating alternative facilities or services, if available. The notice of temporary disruption will be placed at all public entrances and service counters on our premises.

Employees will also be notified when changes are made to these policies, practices, and procedures. Records of training will be kept with the Human Resources Department.

Mercedes-Benz Canada Inc. welcomes feedback on our policies, practices, and procedures regarding serving customers with disabilities. All feedback can be provided by mail, verbally (in person or by telephone), or by e-mail and will be followed up within 24-48 hours.

1) Directly to our Sales or Service Manager at the Dealership

2) Directly to our Customer Relations Team via telephone at 1-800-387-0100

3) By email at accessibility@mercedes-benz.ca