Accessibility for Persons with Disabilities.

Mercedes-Benz Canada Inc. (MBC) and Mercedes-Benz Financial Services Canada (MBFS) are committed to providing accessible customer service to persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we have developed standards that will improve accessibility within the Province of Ontario in a manner that respects the dignity and independence of persons with disabilities.

This policy is intended to meet the requirements of Ontario Regulation 429/07 under the AODA, 2005. It applies to the provision of goods and services to the public, not the goods themselves. This policy aims to ensure that persons with disabilities are provided equal opportunity to obtain, use, and benefit from our goods and services. This policy applies to all MBC and MBFS employees who service customers within the Province of Ontario.

Diversity: as part of our commitment to excellence, we value diverse opinions and life styles. Our employees and customers give us the power to drive innovation and shape the future of our company. We seek to recognize and remove obstacles faced by persons with disabilities in order to facilitate their access to our goods and/or services. Different experiences, skills, and perspectives reflect the diversity of our customers, suppliers, investors, and overall environment. Everyone at Mercedes-benz Canada Inc. and Mercedes-Benz Financial Services Canada is committed to a working environment of appreciation and mutual respect.

Providing Goods and Services to Persons with Disabilities

Use of Service Animals and Support Persons

Notice of Temporary Disruption

Training for Employees

We will provide training to all our employees within Ontario, regardless of their role within the organization.

The training will be provided as part of orientation training for new employees, and on a continuing basis as required.

Training will include the following:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
  • How to interact and communicate with customers with various types of disabilities;
  • How to interact with customers with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a customer is having difficulty accessing our goods and/or services;
  • Review of policies, practices, and procedures relating to the customer service standard.

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