Battery Boost

If your vehicle's battery has run down, a roadside assistance provider will attempt to boost the battery so that your vehicle can continue under its own power.

Flat Tire

If your vehicle has a flat tire, the roadside assistance provider will install your serviceable, inflated and properly mounted spare tire, where applicable.

If a spare tire is not available or cannot be installed, your vehicle will be towed to the nearest authorized Mercedes-Benz dealer.

Winching and Extrication

If your vehicle becomes stuck, winching or extrication may be provided when the vehicle can be safely accessed from a cleared, normally travelled road and can proceed under its own power once recovered.

This service does not apply to vehicles immobilized in snow-covered driveways or parking lots. Any winching or extrication service is provided at the owner's risk.

Mercedes-Benz is not responsible for vehicle damage that may occur during this service.

Towing

In the event of a mechanical breakdown, your vehicle will be towed to the nearest authorized Mercedes-Benz dealer.

Additional charges may apply for:

• Toll bridges or ferries
• Vehicles located more than 80 km from an authorized Mercedes-Benz Collision Centre

Any additional charges will be determined by the roadside assistance service provider at the tow location.

Lockout Assistance

If you have lost your keys or accidentally locked them inside your vehicle, a roadside assistance provider will be dispatched to help you gain entry.

Please note: The cost of labour and replacement keys is not included.

If the vehicle cannot be safely accessed, it will be towed to the nearest authorized Mercedes-Benz dealer.

Need Roadside Assistance?

Before calling, make sure you are safely with your vehicle and have your 17-digit VIN available.

Mercedes-Benz Roadside Assistance is available 24 hours a day, 7 days a week.