Contact Us
Mercedes-Benz Canada is monitoring developments related to COVID-19 and working with our dealer network to ensure you receive safe, responsible customer service that aligns with public health recommendations.
Please contact your local dealer for support, or visit MBFS.ca for assistance with your financial services account.
Contact Us
Mercedes-Benz Customer Assistance
For all general customer assistance, please email:cs.can@cac.mercedes-benz.com
Please include the following information on all general requests:
*First Name:
*Last Name:
*Postal Code:
*Province:
VIN:
Servicing Dealer:
*Email address:
Sponsorship or Donation Requests
For sponsorship or donation requests, please email: mbc_sponsorships@mercedes-benz.ca
Mercedes-Benz Customer Assistance
For general customer assistance, call toll-free at: 1-800-387-0100
Monday to Friday, 9:00 am – 5:00 pm (EST)
Roadside Assistance
For immediate assistance anywhere in Canada, call 24-Hour Roadside Assistance toll-free at:
1-800-387-0100
Available 24/7
Mercedes-Benz Financial Customer Service
For all financing and leasing inquires, call toll-free at: 1-888-LEASE-MB (1-888-532-7362)
Monday to Friday, 9:00 am – 5:00 pm (EST)
Please have your banking information and Mercedes-Benz Financial Services account number(s) available so that we can serve you as quickly and efficiently as possible.
Mercedes-Benz Canada Inc
Customer Assistance
98 Vanderhoof Ave
Toronto, ON
M4G 4C9
Mercedes-Benz Financial Services
Customer Service
2680 Matheson Blvd. East
Suite 500
Mississauga, ON
L4W 0A5
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Accessibility for Persons with Disabilities
Mercedes-Benz Canada and Mercedes-Benz Financial Services Canada are committed to providing accessible customer service to persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we have developed standards that will improve accessibility across the Province of Ontario in a manner that respects the dignity and independence of persons with disabilities.