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      • GLA SUV

        Starting at $45,000 *

        • GLA 250 4MATIC SUV Build
        • AMG GLA 35 4MATIC SUV Build
        • AMG GLA 45 4MATIC+ SUV Build
      • GLB SUV

        Starting at $48,900 *

        • GLB 250 4MATIC SUV Build
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      • GLC SUV

        Starting at $51,600 *

        • GLC 300 4MATIC SUV Build
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      • GLC Coupe

        Starting at $57,600 *

        • GLC 300 4MATIC Coupe Build
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      • GLE SUV

        Starting at $75,800 *

        • GLE 350 4MATIC SUV Build
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      • EQB SUV

        Starting at $75,700 *

        • EQB 350 4MATIC SUV Build
      • GLE Coupe

        Starting at $93,900 *

        • GLE 450 4MATIC Coupe Build
        • AMG GLE 53 4MATIC+ Coupe Build
      • GLS SUV

        Starting at $110,000 *

        • GLS 450 4MATIC SUV Build
        • GLS 580 4MATIC SUV Build
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      • EQS SUV

        Starting at $136,000 *

        • EQS 450 4MATIC SUV Build
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      • G-Class SUV

        Starting at $174,900 *

        • G 550 SUV Build
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      • Mercedes-Maybach GLS SUV

        Starting at $212,400 *

        • Mercedes-Maybach GLS 600 4MATIC SUV Build
      • A-Class Hatch

        Starting at $41,900 *

        • A 250 4MATIC Hatch Build
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      • A-Class Sedan

        Starting at $39,900 *

        • A 220 4MATIC Sedan Build
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      • C-Class Sedan

        Starting at $56,700 *

        • C 300 4MATIC Sedan Build
      • E-Class Sedan

        Starting at $66,700 *

        • E 350 4MATIC Sedan Build
        • E 450 4MATIC Sedan Build
        • AMG E 53 4MATIC+ Sedan Build
      • S-Class Sedan

        Starting at $129,100 *

        • S 500 4MATIC SWB Sedan Build
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      • EQS Sedan

        Starting at $146,500 *

        • EQS 580 4MATIC Sedan Build
      • Maybach S-Class

        Starting at $240,400 *

        • Mercedes-Maybach S 580 4MATIC Sedan Build
        • Mercedes-Maybach S 680 4MATIC Sedan Build
      • E-Class Wagon

        Starting at $82,900 *

        • E 450 4MATIC All-Terrain Wagon Build
      • CLA Coupe

        Starting at $44,500 *

        • CLA 250 4MATIC Coupe Build
        • AMG CLA 35 4MATIC Coupe Build
        • AMG CLA 45 4MATIC+ Coupe Build
      • C-Class Coupe

        Starting at $54,700 *

        • C 300 4MATIC Coupe Build
        • AMG C 43 4MATIC Coupe Build
      • E-Class Coupe

        Starting at $83,900 *

        • E 450 4MATIC Coupe Build
        • AMG E 53 4MATIC+ Coupe Build
      • CLS Coupe

        Starting at $85,900 *

        • CLS 450 4MATIC Coupe Build
        • AMG CLS 53 4MATIC+ Coupe Build
      • Mercedes-AMG GT 4-door Coupe

        Starting at $123,900 *

        • AMG GT 53 4MATIC+ 4-door Coupe Build
      • C-Class Cabriolet

        Starting at $63,000 *

        • C 300 4MATIC Cabriolet Build
        • AMG C 43 4MATIC Cabriolet Build
      • E-Class Cabriolet

        Starting at $91,000 *

        • E 450 4MATIC Cabriolet Build
        • AMG E 53 4MATIC+ Cabriolet Build
      • SL Roadster

        Starting at $215,000 *

        • AMG SL 63 4MATIC+ Roadster Build
      • EQB SUV

        Starting at $75,700 *

        • EQB 350 4MATIC SUV Build
      • EQS SUV

        Starting at $136,000 *

        • EQS 450 4MATIC SUV Build
        • EQS 580 4MATIC SUV Build
      • EQS Sedan

        Starting at $146,500 *

        • EQS 580 4MATIC Sedan Build
      • The new 2023 EQE SUV

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      • 2024 AMG C 63 S E PERFORMANCE

      • 2023 Mercedes-AMG EQS Sedan

      • The all-new 2023 Mercedes-AMG EQE Sedan

      • The all-new VISION EQXX by Mercedes-EQ Concept

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      • The new 2023 EQE Sedan

      • Mercedes-AMG ONE

      • Mercedes-Benz VISION AVTR

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Customer Support

From popular topics to specific vehicle-related questions, our resources and representatives are here to help.

Frequently Asked Questions

Service & Maintenance

Mercedes-Benz gasoline engines require the use of premium unleaded gasoline (91 octane or higher). Diesel engines require the use of ultra-low sulfur diesel fuel (15-ppm sulfur maximum). For additional information about fuel for your Mercedes-Benz, please refer to your Operator's Manual, available on the Owners Support page.

Most 2010 and newer Mercedes-Benz vehicles come with the 4th generation Smartkey.

To replace the battery, slide the release tab at the bottom to remove the metal key. Then, insert the metal key into the opening of the Smartkey, and press inward to release the battery cover. The battery tray will pop open, and the battery can be replaced.

Please visit our Resource Centre for instructions on how to reset your service indicator.

Roadside Assistance

Claims can be submitted directly to Xperigo.

Please refer to the RSA section of our website to view further details.

In-Vehicle Features

To obtain your radio code, please contact your local Mercedes-Benz dealership for assistance and have your Vehicle Identification Number (VIN) handy. Your VIN is a 17-digit number located on the inside of the driver’s side door (where the door latches when closed), or on the corner of the dashboard where it meets the windshield.

Apple CarPlay is the best way to connect your Apple iPhone to your new Mercedes-Benz. You must connect your iPhone mobile device with a USB cord to the USB port that has the smartphone integration symbol found in your vehicle. The USB cord utilized must be from the original manufacturer (Apple). Depending on the model and the model year of your vehicle, instructions may vary.

  • The first time you connect your iPhone; select "Connect" from the menu on your Infotainment screen.
  • Then select "Automatically" on the following pop-up.
  • Your iPhone will now be connected to your Mercedes-Benz’s Apple CarPlay system.
  • Your primary iPhone will automatically connect going forward.
  • Select "Manually" should you want to connect a friend or family member’s iPhone.
  • You can access CarPlay functions by using the COMAND® controller, hard keys on your center console, or through the Siri voice-activated control system.

*If your vehicle is equipped with MBUX, COMAND control does not apply.
*Apple CarPlay may not be available on all models.

Connected Car Services

Mercedes me connect (Mmc) is a telematics, connected car program. It is a suite of in-car technology features that gives you control over your car, and control over your life. It includes features such as Remote Engine Start, Remote Lock & Unlock Services, etc. Mercedes me connect is the link between the driver and vehicle. In Canada, Mmc is available on all model year 2019 vehicles or newer, with the exception of the B-Class, smart and Mercedes-Benz Vans.

No, due to its limited functionality (no remote services), we do not offer the Mmc adapter in Canada. Although it is offered in Europe, it is not compatible on Canadian vehicles.

You can create your Mercedes me account at any time on the Mercedes me Portal. However, in order for you to enable and use your Mercedes me connect (Mmc) services, your Vehicle Identification Number (VIN) must be paired to your account. The action of pairing can only be done by an authorized Mercedes-Benz dealership. You will need to present a valid proof of identity (Driver’s License), provide the email address used for your Mercedes me account and present a copy of your vehicle's registration. Once the pairing completed, you will need to accept the Terms of Use and activate Mmc services in your Mercedes me account. Finally, you will also need to download the Mercedes me App on the App Store in order to use connected services on your mobile device.
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Helpful Resources

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Owners Support

From manuals to navigation updates, get everything you need for a successful ownership experience.

View Owner’s Resources
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How-to Videos

Watch helpful how-to videos on topics like garage-door pairing, Bluetooth pairing and more.

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Service & Maintenance

Learn the ins and outs of servicing and maintaining your Mercedes-Benz vehicle.

View Service Resources
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Mercedes me connect

See how to set up your connected car services and access these features in our mobile app.

Explore Connected Car Services
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Extended Limited Warranty

Discover the benefits of an Extended Limited Warranty, including coverage and availability.

Get Additional Protection

Recall information

See if your vehicle has any ongoing recalls, and learn about the appropriate next steps.

See the Latest Recalls

Contact Us

Need more help? Send us a message.

For any questions, please contact our Customer Assistance Centre at 1-800-387-0100, between the hours of 9:00 am and 5:00 pm (EST), Monday to Friday. You may also contact us in the form below.

Contact Us

Requesting a Corporate Sponsorship or Donation

At Mercedes-Benz Canada, we are committed to being a responsible corporate partner in the communities in which we operate. Please note that, due to a consistently high volume of requests, we are only able to respond to those applicants that have successfully passed our internal evaluation process. Our typical response time is 30 days.

If you would like to submit a request for sponsorship or donation, please fill out the application form via the link below.

Apply Now

Contact Information

In the event of an emergency, please contact Mercedes-Benz Canada’s Roadside Assistance Services (1-800-387-0100) to receive immediate assistance. Our Roadside Assistance team is there to help 24 hours a day, seven days a week.

For all financing and leasing inquiries, please contact Mercedes-Benz Financial Services (1-888-532-7362).

One of their Customer Service experts will be able to assist you Monday to Thursday, 8:30 am to 7:00 pm (EST) and on Fridays from 8:30 am to 5:30 pm (EST). Please have your banking information and Mercedes-Benz Financial Services account number(s) available so that they can serve you as quickly and efficiently as possible.

If you require any assistance with Mercedes me connect (Mmc) services, please contact the Mercedes-Benz Customer Assistance Centre (CAC) at 1-800-387-0100, Monday to Friday, 8:00 am – 8:00 pm (EST). You can also press the meCall button inside your model year 2019+ connected vehicle or email our team at me-connect.can@cac.mercedes-benz.com

If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100).
Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). You can also communicate with us via email at cs.can@cac.mercedes-benz.com.

Escalation Process

We are dedicated to providing our customers with a best-in-class experience. The satisfaction of Mercedes-Benz owners is of primary concern to Mercedes-Benz dealers and Mercedes-Benz Canada. In the rare event that a warranty or service matter is not handled to your satisfaction, the following steps are suggested.

View Escalation Process

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*

National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Prices also do not include any other additional costs that may separately be charged by your selected Mercedes-Benz Dealer. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Some vehicles may be subject to the federal luxury tax that comes into force September 1, 2022. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

**

Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.

The actual purchase price of the vehicle is subject to change by the dealer and may vary based on location of the dealer and customer, inventory levels, vehicle features and available discounts and rebates. The Online Price excludes taxes and/or fees resulting from the sale of the vehicle, including, but not limited to destination charges, labour, title, license and installation charges.