Mercedes-Benz Star Access

Mercedes-Benz Star Access™

Be moved by the power of music.

About

Mercedes-Benz Star Access

Performance Matters

Owning a Mercedes-Benz vehicle means having a passion for great performance. One that can be embraced both on the road and on the stage. Thanks to our partnership with Live Nation Canada, Mercedes-Benz customers have access to unforgettable music performances across Canada with premium concert tickets available exclusively for purchase through the Mercedes-Benz Star Access™ Concierge Service.

Mercedes-Benz Star Access

Concierge Service

The Concierge Service is available to any customer who has purchased a Mercedes-Benz (including Pre-Owned and Vans) or smart fortwo at an authorized Canadian Mercedes-Benz Dealer.

The Concierge is available from Monday to Friday between the hours of 11 am and 7 pm ET (excluding holidays).

Phone: 844-389-STAR

Email: mbstaraccess@livenation.com 

Customers who contact the Concierge outside of hours of operation will be contacted the next business day.

Mercedes-Benz Star Access

Premium tickets

Blocks of premium tickets will be reserved at arenas and seated venues. Sections will vary according to the artist and venue. Tickets will also be available for venues that only offer general admission. All tickets are available on a first-come, first-serve basis and customers will be required to validate their ownership status before the tickets are released. Sign up for Live Nation Canada communications to be the first to know about shows in your area. When signing up, make sure to enter your postal code without a space: A1A1A1, not A1A 1A1. Have more questions? Please view our FAQ section below or Contact Us.

Sign Up

General

Mercedes-Benz Star Access is a program that provides Mercedes-Benz Canada customers access to premium tickets for Live Nation Canada concerts across the country. Customers are able to purchase these premium seats by phone or email through a dedicated bilingual Concierge Service.

The Concierge Service is available to any customer who has purchased a Mercedes-Benz (new, Certified Pre-Owned, Van) or smart fortwo at an authorized Canadian Mercedes-Benz Dealer. Customers will be required to validate their ownership status by providing their VIN, the name of their purchasing dealer and postal code to the Concierge before tickets are released.

For a list of authorized retailers, please visit the Dealer Locator to find out if your purchasing dealer is listed. Mercedes-Benz owners that purchased their vehicle privately or through 3rd party independent dealerships do not qualify to use Mercedes-Benz Star Access.

You can reach the Concierge by phone 844-389-STAR or email mbstaraccess@livenation.com.

Hours of operation:
Monday – Friday (excluding holidays) between the hours of 11 a.m. – 7 p.m. ET. Please allow up to 1 business day for email responses.

When signing up, make sure to enter your postal code without a space: A1A1A1 instead of A1A 1A1.

Tickets

No. All personal and payment information will be kept confidential. However, high level details will be used to validate your ownership status and may be shared with Mercedes-Benz Canada for auditing purposes only. This information will never be used to contact you.

There are blocks of reserved premium tickets at every seated-configuration Live Nation Canada concert across the country. General admission tickets for smaller club shows will also be available for sale on a first-come, first-serve basis.

The block of reserved premium seats varies by venue and artist. Please speak with the Mercedes-Benz Star Access Concierge directly to find out about available seats for shows.

No. There is a limited number of seats available and tickets will be sold on a first-come, first-serve basis.

No. The only way to purchase tickets is through Mercedes-Benz Star Access, facilitated by Live Nation Canada.

No. The Concierge Service can only facilitate the purchase of tickets that are on sale to the general public.

No. Customers will be required to pay the full face value of the tickets.

We recommend that you sign up for Live Nation Canada communications to be kept in the loop about upcoming shows in your area. New shows are constantly being added so this is the best way to make sure that you don’t miss out.

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