Skip Navigation Mercedes-Benz
    • Mercedes-AMG
    • EQ Electric
    • Certified Pre-Owned
    • Special Offers
    • Compare Vehicles
    • All Vehicles
    • Saved Vehicles
    • Special Offers

      • New Vehicle Offers
      • Certified Pre-Owned Offers
    • My Mercedes me ID

      Even if you don’t own a Mercedes-Benz, you can register for an account to save builds, track inventory, and more.

      My Mercedes me ID

      Saved Vehicles
      View Account
    • Save Time and Shop Online

      Build your deal in a few easy steps, then finalize purchase with the dealer.

      How It Works
      Build Your Deal
  • Vehicles

    • Mercedes-AMG
    • EQ Electric
    • Certified Pre-Owned
    • Special Offers
    • Compare Vehicles
    • All Vehicles
    • Saved Vehicles
      • GLA SUV

        Starting at $42,400 *

        • GLA 250 4MATIC SUV Build
        • AMG GLA 35 4MATIC SUV Build
        • AMG GLA 45 4MATIC SUV Build
      • GLB SUV

        Starting at $46,500 *

        • GLB 250 4MATIC SUV Build
        • AMG GLB 35 4MATIC SUV Build
      • GLC SUV

        Starting at $49,900 *

        • GLC 300 4MATIC SUV Build
        • AMG GLC 43 4MATIC SUV Build
        • AMG GLC 63 S 4MATIC+ SUV Build
      • GLC Coupe

        Starting at $53,900 *

        • GLC 300 4MATIC Coupe Build
        • AMG GLC 43 4MATIC Coupe Build
        • AMG GLC 63 S 4MATIC+ Coupe Build
      • GLE SUV

        Starting at $69,900 *

        • GLE 350 4MATIC SUV Build
        • GLE 450 4MATIC SUV Build
        • AMG GLE 53 4MATIC+ SUV Build
        • AMG GLE 63 S 4MATIC+ SUV Build
      • GLE Coupe

        Starting at $94,500 *

        • AMG GLE 53 4MATIC+ Coupe Build
        • AMG GLE 63 S 4MATIC+ Coupe Build
      • GLS SUV

        Starting at $101,900 *

        • GLS 450 4MATIC SUV Build
        • GLS 580 4MATIC SUV Build
        • AMG GLS 63 4MATIC+ SUV Build
      • Mercedes-Maybach GLS SUV

        Price Coming Soon

      • G-Class SUV

        Starting at $154,900 *

        • G 550 SUV Build
        • Mercedes-AMG G 63 SUV Build
      • A-Class Hatch

        Starting at $39,900 *

        • A 250 4MATIC Hatch Build
        • AMG A 35 4MATIC Hatch Build
      • A-Class Sedan

        Starting at $37,800 *

        • A 220 4MATIC Sedan Build
        • AMG A 35 4MATIC Sedan Build
      • C-Class Sedan

        Starting at $46,400 *

        • C 300 4MATIC Sedan Build
        • AMG C 43 4MATIC Sedan Build
        • AMG C 63 Sedan Build
        • AMG C 63 S Sedan Build
      • E-Class Sedan

        Starting at $63,100 *

        • E 350 4MATIC Sedan Build
        • E 450 4MATIC Sedan Build
        • AMG E 53 4MATIC+ Sedan Build
        • AMG E 63 S 4MATIC+ Sedan Build
      • S-Class Sedan

        Starting at $109,000 *

        • S 450 4MATIC Sedan (Short Wheelbase) Build
        • S 560 4MATIC Sedan (Short Wheelbase) Build
        • S 560 4MATIC Sedan (Long Wheelbase) Build
        • S 560e Sedan (Long Wheelbase) Build
        • AMG S 63 4MATIC+ Sedan Build
        • AMG S 65 Sedan
      • Maybach S-Class

        Starting at $212,000 *

        • Mercedes-Maybach S 560 4MATIC Sedan Build
        • Mercedes-Maybach S 650 Sedan Build
      • C-Class Wagon

        Starting at $47,700 *

        • C 300 4MATIC Wagon Build
        • AMG C 43 4MATIC Wagon Build
      • E-Class Wagon

        Starting at $76,400 *

        • E 450 4MATIC Wagon Build
        • AMG E 53 4MATIC+ Wagon Build
        • AMG E 63 S 4MATIC+ Wagon Build
      • CLA Coupe

        Starting at $43,600 *

        • CLA 250 4MATIC Coupe Build
        • AMG CLA 35 Coupe Build
        • AMG CLA 45 Coupe Build
      • C-Class Coupe

        Starting at $50,100 *

        • C 300 4MATIC Coupe Build
        • AMG C 43 4MATIC Coupe Build
        • AMG C 63 S Coupe Build
      • E-Class Coupe

        Starting at $75,400 *

        • E 450 4MATIC Coupe Build
        • AMG E 53 4MATIC+ Coupe Build
      • CLS Coupe

        Starting at $82,500 *

        • CLS 450 4MATIC Coupe Build
        • AMG CLS 53 4MATIC+ Coupe Build
      • S-Class Coupe

        Starting at $158,500 *

        • S 560 4MATIC Coupe Build
        • AMG S 63 4MATIC+ Coupe Build
      • Mercedes-AMG GT 4-Door Coupe

        Starting at $119,800 *

        • AMG GT 53 4MATIC+ 4-door Coupe Build
        • AMG GT 63 4MATIC+ 4-door Coupe Build
        • AMG GT 63 S 4MATIC+ 4-door Coupe Build
      • Mercedes-AMG GT Coupe

        Starting at $170,400 *

        • AMG GT C Coupe Build
        • AMG GT R Coupe Build
      • C-Class Cabriolet

        Starting at $58,200 *

        • C 300 4MATIC Cabriolet Build
        • AMG C 43 4MATIC Cabriolet Build
        • AMG C 63 S Cabriolet Build
      • E-Class Cabriolet

        Starting at $83,000 *

        • E 450 4MATIC Cabriolet Build
        • AMG E 53 4MATIC+ Cabriolet Build
      • S-Class Cabriolet

        Starting at $170,900 *

        • S 560 Cabriolet Build
        • AMG S 63 4MATIC+ Cabriolet Build
      • SLC Roadster

        Starting at $60,900 *

        • SLC 300 Roadster Build
        • AMG SLC 43 Roadster Build
      • SL Roadster

        Starting at $108,300 *

        • SL 450 Roadster Build
        • SL 550 Roadster Build
      • Mercedes-AMG GT Roadster

        Starting at $185,400 *

        • Mercedes-AMG GT C Roadster Build
      • 2021 Mercedes-Benz S-Class

      • 2021 Mercedes-AMG GT Black Series

      • 2021 Mercedes-AMG E 63 S Sedan

      • 2021 Mercedes-Benz E-Class Cabriolet

      • 2021 Mercedes-Benz E-Class Sedan

      • 2021 Mercedes-Benz E-Class All-Terrain

      • 2021 Mercedes-AMG E 53 4MATIC+

      • Mercedes-AMG ONE

      • Vision EQS

      • Mercedes-Benz VISION AVTR

    • Build & Price

      • Build Your Own
      • Compare Vehicles
      • Special Offers
      • Estimate a Payment
      • Request a Quote
    • Owners

      • Maintenance
      • Owner's Support
    • Finance

      • Financial Services
      • Apply for Credit
    • Accessories

      • Vehicle Accessories
      • Mercedes-Benz Collection
      • Genuine Parts
    • Special Offers

      • New Vehicle Offers
      • Certified Pre-Owned Offers
    • My Mercedes me ID

      Even if you don’t own a Mercedes-Benz, you can register for an account to save builds, track inventory, and more.

      My Mercedes me ID

      Saved Vehicles
      View Account
    • New Inventory

      • New Vehicles
    • Certified Pre‑Owned

      • View CPO Inventory
      • See The Benefits
    • Save Time and Shop Online

      Build your deal in a few easy steps, then finalize purchase with the dealer.

      How It Works
      Build Your Deal
    • Find Retailers & Inventory

    • Owner's Resources

      Everything you need to properly equip your Mercedes-Benz and keep it running like new.

      • Maintenance
      • Owner's Support
      • Accessories
    • <i>Mercedes me</i>

      Mercedes me is the ultimate resource, putting control of your vehicle in the palm of your hand.

      • Visit Mercedes me Portal
      • Mercedes me connect
      • Mercedes me ID
    • My Mercedes me ID

      Even if you don’t own a Mercedes-Benz, you can register for an account to save builds, track inventory, and more.

      My Mercedes me ID

      Saved Vehicles
      View Account
Mercedes-Benz key

Your Key

Your Security is the Key.

Mercedes-Benz Key hand-over

Our scrutiny is your peace of mind.

Only you (or an authorized representative) are able to order a replacement key for your vehicle from your local Mercedes-Benz dealer. To ensure our valued customers are protected, Mercedes-Benz Canada requires the following documentation when ordering and retrieving keys.

Mercedes-Benz owners driving away

New Key Request Checklist

Original copy of vehicle registration. Vehicle owner driver’s license, passport or identity card. Pick up of your key at a Mercedes-Benz Dealer is mandatory. Your vehicle must be present at time of key pick-up in order for your dealer to synchronize the key to your vehicle before it can be used.

Find a Dealer

Frequently Asked Questions

To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver’s license, passport or identity card.

As the vehicle owner, the following documentation is required: original copy of vehicle registration and driver’s license, passport or identity card.
As an authorized representative or delegate, the following documentation is required: original copy of vehicle registration, vehicle owner driver’s license, passport or identity card and a signed and dated letter of authorization from the owner of the vehicle.

No, a key cannot be ordered over the phone. All keys must be ordered in person at your local authorized Mercedes-Benz dealership.

No, each key is hard coded to the unique VIN. Once a key is programmed to a vehicle, it cannot be re-programmed.

Mercedes-Benz smart keys can only be purchased through an authorized Mercedes-Benz dealership.

 Yes, an authorized representative or delegate may order and/or pick up a key on your behalf. The following documentation is required: original copy of vehicle registration, vehicle owner driver’s license, passport or identity card and a signed and dated letter of authorization from the owner of the vehicle. In addition, if picking up a key, the authorized representative or delegate must also bring the vehicle in to the dealership

The key has to be synchronized to the vehicle and checked for proper operation, and this must be conducted by a qualified technician at an authorized Mercedes-Benz dealership. The dealership also has to ensure that the person picking up the key has the vehicle in their possession, as an additional means of protection for the vehicle owner.

The vehicle must be present when picking up the key to ensure proper synchronization and operation.

This varies depending on your vehicle year and model.

 The process of ordering and synchronizing a new/replacement key must be documented in person with proper paperwork, forms and signatures. This process is in place to ensure customer as well as vehicle protection, safety and security.

In this case, you must act as a delegate to order and obtain a replacement key with the necessary documentation.

In this case, you must ensure that the license plate is registered in your name before any order can be placed. If this is the case, you are authorized to order the replacement key with the necessary documentation.

No, only authorized Mercedes-Benz dealerships can order and program a key.

Yes, your dealership can disable the missing/lost key to ensure customer and vehicle security.

Not necessarily. You should always check the battery first. Call or visit your dealership for details on accessing/replacing the battery if necessary.

No, the key will be provided upon in-dealership synchronization with the vehicle present.

Key orders are processed with great expediency. Cancellation may not always be possible.

No. Once a key is programmed, it is coded to that specific VIN and cannot be restored to default or reprogrammed.

Find a Dealer

Customer Support

Contact the Mercedes-Benz Customer Assistance or your Mercedes-Benz dealer for more information.
Contact Us

  • SUVs
  • Coupes
  • Sedans & Wagons
  • Convertibles & Roadsters
  • All Vehicles
  • Future Vehicles
  • Certified Pre-Owned
  • Corporate Sales

  • Build Your Own
  • Compare Vehicles
  • Find a Retailer
  • Search Inventory
  • Special Offers
  • Payment Calculator
  • Schedule a Test Drive
  • Apply for Credit
  • Request a Quote

  • Mercedes me connect
  • Owner Resources
  • Vehicle Service & Maintenance
  • Owner's Manuals
  • Wheels and Tires
  • Warranty
  • Roadside Assistance
  • GenuineParts
  • Accessories
  • Lease Return Options
  • Schedule Service
  • Recall Information

  • About Us
  • What is CASE?
  • Mercedes-Benz EQ
  • The Best or Nothing
  • 4MATIC
  • She's Mercedes
  • Mercedes-Benz Collection
  • News
  • Careers
  • Contact Us

Stay Connected

Receive the latest news, special offers and exclusives.
Subscribe
  • Instagram
  • Facebook
  • Twitter
  • YouTube

  • Mercedes-AMG
  • Mercedes-Benz Vans
  • Smart
  • Mercedes-Benz Financial Services
  • Mercedes-Benz ©2021 Mercedes-Benz Canada Inc.
    • Site Map
    • Cookies
    • Privacy and Legal
    • Français
*

National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

**

Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.