Mercedes me connect
For 2019 and newer models, the latest technology from Mercedes-Benz puts you and your vehicle at the center of it all. Download the app today and visit your Mercedes-Benz dealership to activate all complimentary services.
Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.
For hybrid and electric vehicles, view your charging status and activate climate control remotely.
VEHICLE MONITORING SERVICES
Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it.
Assistance & Support
Get reminders of upcoming service, and book an appointment with your preferred service dealer.
With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.
If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.
In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.
Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.
Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.
For select 2019 and 2020 models, customers with an active subscription to the Mercedes me connect Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request.
Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.
Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet. 
Access TuneIn® Radio using your vehicle’s head unit to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more. 
To become a Mercedes me connect user, you must own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for three years. We recommend downloading the Mercedes me connect app to use these features.
You do not have to provide a credit card to use Mercedes me connect. The standard package includes a wide range of features, with remote access features standard for the first three years.
No, Mercedes me is free for everyone, regardless of your vehicle’s equipment and capabilities. However, customers with Mercedes me connect will have access to additional features.
The Concierge Service offers you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.
A Mercedes-Benz Concierge can provide a broad range of services including but not limited to:
- Airline reservations and ticket purchase
- Car rental reservations
- Hotel recommendations, reservations and directions
- Dining recommendations, reservations and directions
- Movie and theater tickets and directions
- Sporting event tickets and directions
- Concert tickets and directions
- Unique requests and gift purchases such as flowers, gift cards, etc.
- Medical help and safety support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
- Assistance gaining access to sought-after events and restaurants
- Lost baggage assistance
- Assistance wiring cash
- Research and answer questions
- Wake-up calls
- Reminders for birthdays, anniversaries, and other events
- Virtually anything that can be arranged over the phone or on the Internet
For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, Vehicle Information and Concierge Services.