Mercedes me connect hero

Mercedes me connect

For 2019 and newer models, the latest technology from Mercedes-Benz puts you and your vehicle at the center of it all. Visit a dealer and download the app now to activate your services today.

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Overview

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Overview of Services

mercedes-me-connect-app

Connect Services

Complimentary for 3 years

The link between driver and vehicle

Monitor your vehicle and take action using the Mercedes me connect app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.

Services include:

  • Remote Start and Remote Door Lock/Unlock
  • Remote retrieval of vehicle status
  • Vehicle Tracker
  • Geofencing
  • Live Traffic Information
  • Online Map Update

 

See full list of features and disclaimers below for further information on availability of services by model and equipment.

assistance-support

Assistance & Support

Complimentary for as long as your vehicle’s technology is supported

A helping hand at every turn

The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.

Services included:

  • Maintenance management
  • Breakdown management 
  • Accident recovery
  • Telediagnostics for improved servicing
  • 24/7 emergency call services[3]
  • Information Call and me Call services

 

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Mercedes me connect

concierge-service

Concierge Service

1-year complimentary trial on select models[4]

A top-notch luxury experience

With Mercedes me connect, owning a Mercedes-Benz becomes even more satisfying. Enjoy access to a Mercedes-Benz Concierge, your personal assistant who can help with reservations, tickets, travel arrangements, and more.

Services include:

  • 24/7 Mercedes-Benz Concierge Service
  • Turn-by-Turn Assistance
  • Agent-assisted POI download
  • Assistance via the in-vehicle call button[5]
in car wi-fi

In-car Wi-Fi

30-day complimentary trial.

Because the drive is just the beginning

With the entertainment features from Mercedes me connect, you may never want to exit your vehicle. Wi-Fi Hotspot lets you and your passengers surf the web at any time, while TuneIn® Radio offers thousands of stations, playlists and podcasts to soundtrack your journey.

Services include:

  • Wi-Fi Hotspot [6]
  • TuneIn® Radio [7]

The Mercedes me connect App

Full Feature List

Discover all of the features available with Mercedes me connect.

Connect Services

REMOTE SERVICES

Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting. [8] [9]

Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.[9]

View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.[9]

Send an address from your phone directly to the Navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit. [6] [9]

For hybrid and electric vehicles, view your charging status and activate climate control remotely.[9]

Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more. [9]

VEHICLE MONITORING SERVICES

View the current location of your vehicle on a map using your smartphone or computer. [9]

Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it.[9]

Set up a virtual boundary through the Mercedes me connect Portal, and be notified when your vehicle enters or exits that defined area.[9]

NAVIGATION SERVICES

View live traffic information and optimized route guidance on your vehicle’s navigation. [6]

With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions. [6]

When viewing your navigation, Mercedes me connect will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more. [6]

Calculate your route based on your vehicle’s remaining range and the charge stations along the way. [6]

Need parking? View parking facilities near your location, along with current availability and prices. [6]

Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit. [6]

Have the option to view location-specific weather and temperatures within your navigation map. [6]

Based on your completed trip data and habits, the Mercedes me app suggests a selection of likely destinations, which you can send to your vehicle with just a click. [6]

Assistance & Support

Assistance & Support

Get reminders of upcoming service, and book an appointment with your preferred service dealer.

With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Concierge

Concierge Service

Customers with an active subscription to the Mercedes me connect Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request. [4]

Have a Mercedes-Benz Concierge provide turn-by-turn assistance to guide you to your destination.

Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.

Entertainment

In-car Wi-Fi

Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet. [6]

Access TuneIn® Radio using your vehicle’s head unit to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more. [7]

Frequently Asked Questions

To become a Mercedes me connect user, you must own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for three years. We recommend downloading the Mercedes me connect app to use these features.

Your Mercedes me connect services must be activated in person by an authorized Mercedes-Benz dealer. This can be done during the purchase process or by bringing your vehicle into the dealership at any point after. Your dealer will need proof of identity, your email address, and a copy of your vehicle's registration. To complete the activation process, you must then accept the Terms of Use for the Mercedes me connect services, which can be accessed in the Mercedes me connect Portal.

You do not have to provide a credit card to use Mercedes me connect. The standard package includes a wide range of features, with remote access features standard for the first three years.

No, Mercedes me is free for everyone, regardless of your vehicle’s equipment and capabilities. However, customers with Mercedes me connect will have access to additional features.

The Concierge Service offers you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.

A Mercedes-Benz Concierge can provide a broad range of services including but not limited to:

  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical help and safety support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet

For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, Vehicle Information and Concierge Services.

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