MBCAN Rescue Assist HERO Image

Rescue Assist

You mind their safety. We'll mind yours.

Introducing Rescue Assist

The first-ever use of QR codes to help passengers and first responders stay safe.

It can be a dangerous situation when, at the scene of an accident, first responders don't have a vehicle's structural information readily available. With Rescue Assist, that's no longer an issue. They can scan a QR code in a Mercedes-Benz vehicle to quickly see where batteries, airbags and other structural elements are located to safely perform the rescue.

MBCAN Rescue Assist module image

Rescue Assist

Learn how Mercedes-Benz is committed to safety through Rescue Assist – an unpatented innovation that provides first responders easy access to the schematics of Mercedes-Benz vehicles by means of a QR code when it matters most.

Using Rescue Assist

Rescue Assist in your Mercedes-Benz

As of November 1, 2013, QR codes are installed in all Mercedes-Benz vehicles during production.

On or about April 1, 2014, Mercedes-Benz vehicles model years 1990 and newer can be retrofitted with the QR codes at any local dealership.

For First Responders: Rescue Assist in action

With Rescue Assist, the QR code decal will be placed in two areas on the vehicle. When you scan the QR code, within seconds, a webpage will open to a structural view of the vehicle. Rescue Assist is both free and easy to use.

How to scan the QR code

  1. Open the QR reader app on your smartphone or tablet.
  2. Find one of the two QR code decals. One is located on the inside of the fuel door, the other on the driver’s side door post (B-pillar).
  3. Hold your device in front of the decal, press the button to scan, or wait until the reader focuses and takes you to the vehicle’s schematic.
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