In the event of a non-accident related mechanical breakdown that makes your vehicle unfit to proceed under its own power, the Mercedes-Benz Roadside Assistance Program will provide reimbursement benefits while the vehicle is being repaired, according to the following terms and conditions, providing your vehicle was towed by benefit of Mercedes-Benz Roadside Assistance and original receipts are provided. (Note, this benefit does not apply for towing required as a result of an unsuccessful tire service, as this is not considered a mechanical breakdown.) Disclaimer^[1]Disclaimer^[2]Disclaimer^[3]

If the breakdown occurs less than 80 km from home

• Alternative Transportation – includes vehicle rental (excluding fuel costs and drop-off fees), ride sharing, or other regular commercial transportation (up to $100.00 per incident).
• Incidentals – include a telephone and parking expense (up to $25.00 per incident).

If the breakdown occurs more than 80 km from home

• Accommodation – hotel accommodation for up to 5 nights in the vicinity of the breakdown or repair facility (up to $500.00 per incident), providing the accommodations were not booked prior to the breakdown. (Note, reimbursement will not be provided for meals, alcoholic beverages or gratuities.)
• Alternative Transportation – includes commercial airfare, vehicle rental (excluding fuel costs and drop-off fees), taxi/ride sharing or other regular commercial transportation (up to $600.00 per incident).
• Incidentals – includes telephone and parking expense (up to $25.00 per incident).

How to claim for reimbursement:

1. Claims must be submitted to Mercedes-Benz Roadside Assistance within thirty (30) days of the date of the breakdown.

2. Indicate the cause and the location of the breakdown. Towing claims must be accompanied by the original towing bill.

3. Enclose a photocopy of the detailed repair bill, and the original invoices/receipts of the costs incurred. This benefit applies to expenses incurred by you within seventy-two (72) hours of your Mercedes-Benz breakdown. We recommend that you retain a copy of all receipts for your records.

4. Upon approval, a cheque or e-Transfer is sent upon receipt and confirmation of information (please allow 4–6 weeks for processing).

5. Reimbursement applies for breakdowns occurring anywhere in Canada or the continental United States and is subject to the terms and conditions set forth by Mercedes-Benz Canada Inc.

To contact Roadside Assistance by phone, call 1-800-387-0100 You will be asked the following information:

• Your name
• Vehicle Identification Number (VIN)
• Year, model and colour of vehicle
• Phone number
• Location of the disabled vehicle
• Description of the problem

If you have the Mercedes-Benz app, connecting with Roadside Assistance is just a few taps away.

1. Open the Mercedes-Benz app.
2. Tap your profile photo in the upper right-hand corner.
3. Select the Help
4. Then, tap the Call Support

From there, choose your preferred language and select Option 1 for Roadside Assistance. You will then be connected with a Mercedes-Benz representative who can further assist you.