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      • GLA SUV

        Starting at $42,400 *

        • GLA 250 4MATIC SUV Build
        • AMG GLA 35 4MATIC SUV Build
        • AMG GLA 45 4MATIC SUV Build
      • GLB SUV

        Starting at $46,500 *

        • GLB 250 4MATIC SUV Build
        • AMG GLB 35 4MATIC SUV Build
      • GLC SUV

        Starting at $49,900 *

        • GLC 300 4MATIC SUV Build
        • AMG GLC 43 4MATIC SUV Build
        • AMG GLC 63 S 4MATIC+ SUV Build
      • GLC Coupe

        Starting at $53,900 *

        • GLC 300 4MATIC Coupe Build
        • AMG GLC 43 4MATIC Coupe Build
        • AMG GLC 63 S 4MATIC+ Coupe Build
      • GLE SUV

        Starting at $69,900 *

        • GLE 350 4MATIC SUV Build
        • GLE 450 4MATIC SUV Build
        • AMG GLE 53 4MATIC+ SUV Build
        • AMG GLE 63 S 4MATIC+ SUV Build
      • GLE Coupe

        Starting at $94,500 *

        • AMG GLE 53 4MATIC+ Coupe Build
        • AMG GLE 63 S 4MATIC+ Coupe Build
      • GLS SUV

        Starting at $101,900 *

        • GLS 450 4MATIC SUV Build
        • GLS 580 4MATIC SUV Build
        • AMG GLS 63 4MATIC+ SUV Build
      • Mercedes-Maybach GLS SUV

        Starting at $199,400 *

        • Mercedes-Maybach GLS 600 4MATIC SUV Build
      • G-Class SUV

        Starting at $154,900 *

        • G 550 SUV Build
        • Mercedes-AMG G 63 SUV Build
      • A-Class Hatch

        Starting at $39,900 *

        • A 250 4MATIC Hatch Build
        • AMG A 35 4MATIC Hatch Build
      • A-Class Sedan

        Starting at $37,800 *

        • A 220 4MATIC Sedan Build
        • AMG A 35 4MATIC Sedan Build
      • C-Class Sedan

        Starting at $55,000 *

        • C 300 4MATIC Avantgarde Edition Sedan Build
        • AMG C 43 4MATIC Avantgarde Edition Sedan Build
        • AMG C 63 Avantgarde Edition Sedan Build
        • AMG C 63 S Avantgarde Edition Sedan Build
      • E-Class Sedan

        Starting at $64,900 *

        • E 350 4MATIC Sedan Build
        • E 450 4MATIC Sedan Build
        • AMG E 53 4MATIC+ Sedan Build
        • AMG E 63 S 4MATIC+ Sedan Build
      • S-Class Sedan

        Starting at $109,000 *

        • S 450 4MATIC Sedan (Short Wheelbase) Build
        • S 560 4MATIC Sedan (Short Wheelbase) Build
        • S 560 4MATIC Sedan (Long Wheelbase) Build
        • S 560e Sedan (Long Wheelbase) Build
        • AMG S 63 4MATIC+ Sedan Build
        • AMG S 65 Sedan
      • Maybach S-Class

        Starting at $212,000 *

        • Mercedes-Maybach S 560 4MATIC Sedan Build
        • Mercedes-Maybach S 650 Sedan Build
      • C-Class Wagon

        Starting at $57,100 *

        • C 300 4MATIC Avantgarde Edition Wagon Build
        • AMG C 43 4MATIC Avantgarde Edition Wagon Build
      • E-Class Wagon

        Starting at $80,900 *

        • E 450 4MATIC All-Terrain Wagon Build
        • AMG E 53 4MATIC+ Wagon Build
        • AMG E 63 S 4MATIC+ Wagon Build
      • CLA Coupe

        Starting at $43,600 *

        • CLA 250 4MATIC Coupe Build
        • AMG CLA 35 Coupe Build
        • AMG CLA 45 Coupe Build
      • C-Class Coupe

        Starting at $50,100 *

        • C 300 4MATIC Coupe Build
        • AMG C 43 4MATIC Coupe Build
        • AMG C 63 S Coupe Build
      • E-Class Coupe

        Starting at $81,900 *

        • E 450 4MATIC Coupe Build
        • AMG E 53 4MATIC+ Coupe Build
      • CLS Coupe

        Starting at $82,500 *

        • CLS 450 4MATIC Coupe Build
        • AMG CLS 53 4MATIC+ Coupe Build
      • S-Class Coupe

        Starting at $160,900 *

        • S 560 4MATIC Coupe Build
        • AMG S 63 4MATIC+ Coupe Build
      • Mercedes-AMG GT 4-Door Coupe

        Starting at $119,800 *

        • AMG GT 53 4MATIC+ 4-door Coupe Build
        • AMG GT 63 4MATIC+ 4-door Coupe Build
        • AMG GT 63 S 4MATIC+ 4-door Coupe Build
      • Mercedes-AMG GT Coupe

        Starting at $170,400 *

        • AMG GT C Coupe Build
        • AMG GT R Coupe Build
      • C-Class Cabriolet

        Starting at $58,200 *

        • C 300 4MATIC Cabriolet Build
        • AMG C 43 4MATIC Cabriolet Build
        • AMG C 63 S Cabriolet Build
      • E-Class Cabriolet

        Starting at $88,900 *

        • E 450 4MATIC Cabriolet Build
        • AMG E 53 4MATIC+ Cabriolet Build
      • S-Class Cabriolet

        Starting at $173,900 *

        • S 560 Cabriolet Build
        • AMG S 63 4MATIC+ Cabriolet Build
      • SLC Roadster

        Starting at $60,900 *

        • SLC 300 Roadster Build
        • AMG SLC 43 Roadster Build
      • SL Roadster

        Starting at $108,300 *

        • SL 450 Roadster Build
        • SL 550 Roadster Build
      • Mercedes-AMG GT Roadster

        Starting at $185,400 *

        • Mercedes-AMG GT C Roadster Build
      • 2021 Mercedes-Benz S-Class

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      • Mercedes-AMG ONE

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      • Mercedes-Benz VISION AVTR

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Escalation Process

We are dedicated to providing our customers with a best-in-class experience. The satisfaction of Mercedes-Benz owners is of primary concern to Mercedes-Benz dealers and Mercedes-Benz Canada. In the rare event that a warranty or service matter is not handled to your satisfaction, the following steps are suggested:

Escalation Step 1

Step 1 – Contact your Mercedes-Benz Dealer

As a starting point, please contact your local Mercedes-Benz dealer if you are unhappy with your vehicle or the service you have received.  Our Mercedes-Benz dealers are best able to address your issue and if necessary, will contact us directly on your behalf.

Contact your Dealer
Escalation Step 2

Step 2 – Contact Us

If after speaking with your Mercedes-Benz dealer you feel that your issue remains unresolved, you can contact our Mercedes-Benz Customer Assistance Centre team by emailing cs.can@cac.mercedes-benz.com

 

To help us assist you better, please include the following information:

  • VIN and model of your vehicle
  • Your full name
  • Your best contact information (email and phone number)
  • The Mercedes-Benz dealer you have been working with
  • A brief description of the situation
  • Details of what you would like us to do to rectify the situation
  • If appropriate, please also attach copies of any relevant supporting documentation
Escalation Step 3

Stage 3 – Our Response

On receiving your completed form, we will assign your request to a Customer Relations Officer who will take the lead on your case and provide you with a reference number.

  • In most cases, we will need to liaise with your local Mercedes-Benz dealer.
  • We may pass your feedback on to them and at our request, they may contact you.
  • We aim to respond to all requests within five working days.
Escalation Step 4

Step 4 – What to do if you are not satisfied (independent review)

If you still feel your issue is unresolved, you also have the option to contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP) for an independent opinion. Information about the scope of arbitration can be obtained by contacting CAMVAP directly via their toll free number: 1-800-207-0685 or website.

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Customer Support

For any questions, please contact our Customer Assistance Centre at 1-800-387-0100, between the hours of 9:00 am and 5:00 pm (EST), Monday to Friday. You may also contact us via email.

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*

National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

**

Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.