Frequently Asked Questions

Mercedes-Benz gasoline engines require the use of premium unleaded gasoline (91 octane or higher). Diesel engines require the use of ultra-low sulfur diesel fuel (15-ppm sulfur maximum). For additional information about fuel for your Mercedes-Benz, please refer to your Operator's Manual, available on the Owners Manuals page.

To find out whether your vehicle is involved in a recall or other campaign, please visit our Recall Information page. If your vehicle is involved in a recall, please contact your preferred authorized Mercedes-Benz dealer to schedule a service appointment.

A few factors might cause the tire pressure warning to illuminate, one of which is a leaking tire. It is normal for a properly functioning tire to lose air pressure over time. There are a couple of reasons for this: (1) air can diffuse through a tire at a rate of 1-2 psi per month, (2) a tire typically loses 1-2 psi of pressure for every 5 degree Celsius drop in ambient temperature. When your tires are warm, whether from driving or being in an enclosed garage, their pressure will be significantly higher than after the vehicle has been parked outside on a cold winter day. Your optimal tire pressure is listed on the inside of the fuel door. These tire pressure values will ensure the best ride comfort, fuel economy and longevity of your tires. We recommend for tire pressure to be checked and corrected in the morning, before driving the vehicle and when tires are cold. Too much tire pressure will result in a hard ride. Mercedes-Benz recommends you check your tire pressure with a high-quality gauge (accurate to 1 psi). We recommend to proceed at least once per month and not to wait for the tire pressure indicator to illuminate. See your Operator's Manual, available on the Owners Manuals page for information about resetting your vehicle's tire pressure indicator after correcting pressures, and rotating or replacing your tires.

We highly recommend using Genuine Mercedes-Benz parts and services for maintaining your vehicle. Approved service products are designed to protect your engine and transmission from contaminants, particulates and sludge build-up, while non-approved products could potentially cause long-term durability and dependability issues. Furthermore, if non-approved maintenance products or procedures are used, a major engine, transmission or driveline repair may not be covered by your Mercedes-Benz warranty. Using only approved service products and adhering to factory-recommended maintenance intervals is the most cost-effective way to ensure your vehicle is properly maintained and performs as designed.

Most 2010 and newer Mercedes-Benz vehicles come with the 4th generation Smartkey. To replace the battery, slide the release tab at the bottom to remove the metal key. Then, insert the metal key into the opening of the Smartkey, and press inward to release the battery cover. The battery tray will pop open, and the battery can be replaced.

Please visit our Resource Centre for instructions on how to reset your service indicator.

In the event of an emergency, please contact 1-800-387-0100 to get immediate assistance 24 hours a day, 7 days a week.

Claims can be submitted directly to Xperigo.

Please refer to our RSA section of our website for details.

To obtain your radio code, please contact your local Mercedes-Benz dealership for assistance and have your Vehicle Identification Number (VIN) handy. Your VIN is a 17-digit number located on the inside of the driver’s side door (where the door latches when closed), or on the corner of the dashboard where it meets the windshield.

Bluetooth wirelessly connects your mobile device to your Mercedes-Benz’s Infotainment system, which allows you to perform hands-free calls, music streaming, turn-by-turn navigation, and much more. To find a list of compatible Bluetooth phones or instructions on pairing an existing phone, please visit our Bluetooth Connectivity Website. This site lists the mobile devices tested and approved by Mercedes-Benz to perform at an optimal level in your vehicle as well as other multimedia information. Please note that unapproved mobile phones may or may not function with your vehicle. More specifically, connectivity and performance cannot be assured.

• Press on the phone button located on your steering wheel.
• The Infotainment system will direct you the pairing menu.
• Select "Connect a New device" and then “Start Search on System".
• Choose the mobile device you would like to pair from the list of available devices.
• A code will then display on the Infotainment screen and on your device.
• If the codes match, confirm the code on your mobile device.
• Your mobile device and Mercedes-Benz Infotainment’s system will now be on Bluetooth.

Apple CarPlay is the best way to connect your Apple iPhone to your new Mercedes-Benz. You must connect your iPhone mobile device with a USB cord to the USB port that has the smartphone integration symbol found in your vehicle. The USB cord utilized must be from the original manufacturer (Apple). Depending on the model and the model year of your vehicle, instructions may vary.

• The first time you connect your iPhone; select "Connect" from the menu on your Infotainment screen.
• Then select "Automatically" on the following pop-up.
• Your iPhone will now be connected to your Mercedes-Benz’s Apple CarPlay system.
• Your primary iPhone will automatically connect going forward.
• Select "Manually" should you want to connect a friend or family member’s iPhone.
• You can access CarPlay functions by using the COMAND® controller, hard keys on your center console, or through the Siri voice-activated control system.

*If your vehicle is equipped with MBUX, COMAND control does not apply.
*Apple CarPlay may not be available on all models.

Android Auto is the best way to connect your Android device to your new Mercedes-Benz. You must connect your Android mobile device with a USB cord to the USB port that has the smartphone integration symbol found in your vehicle. The USB cord utilized must be from the original manufacturer. Depending on the model and the model year of your vehicle instructions may vary.

• The first time you connect your Android; select "Connect" from the menu on your Infotainment screen.
• Then select "Automatically" on the following pop-up.
• Your Android will now be connected to your Mercedes-Benz’s Android Auto system.
• Your primary Android device will automatically connect going forward.
• Select "Manually" should you want to connect a friend or family member’s Android.
• You can access Android Auto functions by using the COMAND® controller, hard keys on your center console, or through the Google Assistant voice-activated control system.

*If your vehicle is equipped with MBUX, COMAND control does not apply.
*Android Auto may not be available on all models.

For instructions on how to program your integrated garage door opener, please consult your Operator's Manual or visit https://homelink.com/home/welcome

For added assistance, please call 1-800-355-3515.

For connected vehicles model year 2019 or newer, updates are over-the-air via Mercedes me connect. For vehicles prior to model year 2019, please contact your local Mercedes-Benz dealership for support with navigation updates.

Mercedes Me Connect (Mmc) is a telematics, connected car program. It is a suite of in-car technology features that gives you control over your car, and control over your life. It includes features such as Remote Engine Start, Remote Lock & Unlock Services, etc. Mercedes me connect is the link between the driver and vehicle. In Canada, Mmc is available on all model year 2019 vehicles or newer, with the exception of the B-Class, smart and Mercedes-Benz Vans.

All model year 2019 and newer vehicles are equipped with the Mmc technology, excluding the smart, the B-Class and all Mercedes-Benz Vans. Mercedes-Benz Vans uses Mercedes Pro Connect and that is currently not available in Canada.

Only model year 2019 and newer vehicles are equipped with the Mmc technology, excluding the smart, the B-Class and all Mercedes-Benz Vans. It is not possible to retrofit. You can still register to Mercedes me, create an account and download the Mercedes me App on your mobile device however, you won’t be able to utilize connected services, as your vehicle is not equipped with a telematics unit.

No, due to its limited functionality (no remote services), we do not offer the Mmc adapter in Canada. Although it is offered in Europe, it is not compatible on Canadian vehicles.

Assist Services (meCall & SOS) are complimentary for as long as the vehicle’s technology is supported. Connected Services are complimentary for 3 years. After the 3-year period expires, some services may need to be renewed. The Mercedes-Benz Online Store is expected to launch in the near future. Details regarding pricing and service availability is still to be confirmed.

You can create your Mercedes me account at any time on the Mercedes me Portal. However, in order for you to enable and use your Mercedes me connect (Mmc) services, your Vehicle Identification Number (VIN) must be paired to your account. The action of pairing can only be done by an authorized Mercedes-Benz dealership. You will need to present a valid proof of identity (Driver’s License), provide the email address used for your Mercedes me account and present a copy of your vehicle's registration. Once the pairing completed, you will need to accept the Terms of Use and activate Mmc services in your Mercedes me account. Finally, you will also need to download the Mercedes me App on the App Store in order to use connected services on your mobile device.

In-vehicle call buttons (meCall & eCall/SOS) will be functional within Canada and the United States where mobile network coverage or Wi-Fi connection is available. Mmc services require a mobile network connection in order to be utilized. A Wi-Fi or data connection is required to use the Mercedes me app on your mobile device. It is possible that connected services do not work if you live in a remote location where satellite communication or LTE connection is weak.

The following Mmc services come factory standard:

eCall - Emergency Call (SOS)

This feature allows the customer to contact our emergency call centre in case of an emergency or if they are involved in an accident. The driver can initiate a call by pressing the SOS button in the vehicle’s overhead panel. In the event an accident, an eCall will automatically be trigged if the airbags are deployed or if the vehicle activates the hazard light sensors. If the customer is not responsive after 10 seconds, the call centre will automatically dispatch police and EMS to the exact location of the vehicle. The system can also identify how many passengers are in the vehicle to deploy EMS accordingly.

meCall - Breakdown Calls and Information Calls

By pressing on the meCall (me) button in the vehicle’s overhead panel, the customer can connect to 24-hour Emergency Roadside Assistance or reach the Mercedes me connect support teams if they have general enquiries or if they require technical support.

In addition to the above factory standard features, Mmc offers a multitude of other services to vehicle owners. These services include, but are not limited to, Assist and Connect Services such as Remote Engine Start, Remote Door Lock and Unlock, Live Traffic, Vehicle Tracking, Geofencing and Stolen Vehicle Location Assistance (SVT).

Both cabriolets and roadsters are equipped with the Mmc call buttons (meCall & eCall-SOS). Roadsters (i.e. SL, SLC, GT roadster) come with Mmc services; however, these models don’t have Remote Start. Cabriolets get all Mmc services including Remote Start.

Yes, with the assistance of the Mercedes me connect (Mmc) Stolen Vehicle Tracking (SVT) Program. To request Stolen Vehicle Tracking, the vehicle’s owner must have an active Mmc account and own a vehicle model year 2019 or newer. The vehicle’s owner must call our Customer Assistance Centre (CAC) at 1-800-387-0100 and provide the following information: a) a valid police report or incident number; b) the name of the police department and division involved; c) the contact information of the police department; d) the name of the officer involved; and e) the officer’s badge number. Please also provide your full Vehicle Identification Number (VIN), the colour, make and model year. Once the CAC opens the case, our third party SVT partner will initiate the pinning on the vehicle and work directly with the local authorities involved to locate and recover the vehicle within 45 days. Any communication regarding the status of the vehicle recovery is strictly between the local law enforcement team and the vehicle owner. If a vehicle is stolen and public safety is at risk, our agents will dispatch accordingly. Mercedes-Benz does not guarantee that the vehicle will be recovered.

If your stolen vehicle is not recovered after 45 days, the case will be closed by Mercedes-Benz’s SVT (Stolen Vehicle Tracker) partner and it will be the decision of the local authorities involved to continue with the investigation or not.

Only the owner (user) and co-users can view the location of their vehicle(s) and whereabouts on the Mercedes me App. All GPS data is anonymized. Our SVT (Stolen Vehicle Partner) can proceed with vehicle pinning but can only proceed with a valid police report.

User’s data may be collected by Daimler if the user accepted the Mercedes me connect Terms of Use and enabled the tracking services within the Mercedes me Portal. Mercedes me connect (Mmc) requires your vehicle’s location in order to use some Navigation Services such as Live Traffic. However, users can deactivate any service via the Mercedes me Portal at any time. The only exception to the above is the Emergency Call (eCall or SOS) feature, which is standard i.e. active from the factory. When a customer gets into an accident, or presses the “SOS call” button, his/her GPS coordinates will be transmitted to our emergency response centre to better assist him/her.

The Main User handles Co-User management via their Mercedes me account. Before they invite any Co-Users to join their account, the Main User must confirm that the Co-User invited has registered i.e. created their Mercedes me account on the Mercedes me Portal. The Master User can add up to seven (7) Co-Users per vehicle. Once Co-Users have created their Mercedes me accounts and have been connected to the Main User’s vehicle, they are also able to use connected services but are not authorized to change services (activate or deactivate them), purchase service renewals nor to unpair the vehicle from the Main User’s account.

The remote open/close windows functionality is currently not available in Canada due to safety regulations surrounding sensor technology. It is under evaluation for future consideration.

Remote Start will retain the last climate control setting before the ignition was shut off. Adjusting climate control settings via the Mercedes me app is currently under evaluation for future consideration.

Yes, although we do not recommend doing so in case the app faces an outage. When you lock your vehicle with the app (which is technically counted as a key), you should unlock again from the app. You can also unlock your vehicle from your Mercedes me account on the Mercedes me Portal.

This feature is currently not available in Canada but is being evaluated.

Depending on several factors, this one-time process may take anywhere between 24-72 hours. If your services are not fully activated within a week from delivery, please contact the Mercedes-Benz Customer Assistance Centre (CAC) for support at 1-800-387-0100, Monday to Friday, 9:00 am – 5:00 pm (EST).

To link your Mercedes me account with Google Home, please follow the following steps:

• Download and setup Google Home App on your mobile device (iOS/Android);
• Click on the top left button menu option and then go to “More Settings” option;
• Go to the “Services” option under Google Home and select the “Mercedes me” service;
• Click on “Link Account” to link your Mercedes me account and,
• Enter your Mercedes me credentials and select “Log In”.

To link your Mercedes me account with Amazon Alexa, please follow the following steps:

• Download and setup the Alexa app on your phone (iOS/Android).
• Click on the top left menu option then go to the “Skills” option.
• Search for the “Mercedes Me” skill and select “Enable”.
• Enter your Mercedes me credentials on the Mercedes me login page and select “Log In”.
• Your Mercedes me account is now linked to your Amazon Alexa!

Map updates are free and done automatically via OTA (Over-the-air). Updates are done automatically on connected vehicles and no actions are required by the customer, other than to have the service activated through their Mercedes me portal. Map updates occur in the background. Once an update is completed, a message will pop up in your vehicle’s Head Unit to advise the driver that the map was successfully updated.

*OTA map updates available on the 2019 A, C, E, CLS, S, G, GT 4-door, 2020 A, CLA, GLB, GLC, E, GLE, CLS, S, GLS, G, GT, GT 4-door and newer model years, except for the SLC.*

The Remote Start function will not work if one of the following conditions isn’t met:

• Ignition must be in the off position;
• Depending on the model, vehicle must have at least 20% tank of fuel or at least 20L;
• All doors, windows and trunk must be closed;
• All doors must be locked;
• Hazard lights must be off;
• Pedals must not be pressed and,
• Parking brake must be on and vehicle must not be moving.

Also, please note that a Remote Start can only be allowed twice, until the engine is started with the key. When initiated, the vehicle will idle with the engine on for a maximum of 10 minutes.

Unfortunately, at this time it is not possible to turn off email notifications. If you do not want to receive Mmc notifications, we recommend setting up a rule to auto-forward any Mmc emails to a folder, or to mark them as junk. SMS notifications can be turned off by replying “STOP” to any message.

If you are crossing the border with your connected vehicle and are using your current mobile device, you should be able to use all of your Mercedes me connect (Mmc) services without any issues.

You won’t be able to use your connected services unless you make changes in the App Store. You will need to change your Canadian App Store ID to an American App Store ID and then download the American Mercedes me App. Once you complete these steps, you should be able to use your connected services again. A one-time visit to an American Mercedes-Benz dealership may be required to complete the vehicle pairing process.

If you are using an American mobile device, you won’t be able to use your connected services unless you change your Play Store region to Canada. Afterwards, you will need to download the Mercedes me App again in order to use your connected services.

Mercedes me is available worldwide but for the Canadian market, services as well as the Mercedes me App and Mercedes me Portal content are available in English and Canadian French only.

Yes, if you press on meCall, the call will be dispatched to the Canadian Roadside Assistance (RSA) team or Canadian Customer Assistance Centre. RSA will deploy AAA instead of CAA.

Certified Pre-Owned (CPO) warranty coverage is included with the purchase of a CPO vehicle. Additional warranty coverage (ELW) must be purchased at time of vehicle purchase from your CPO dealership.

A New Vehicle Basic Warranty lasts 4 years or 80,000 kilometres (whichever comes first).

A Mercedes-Benz Extended Limited Warranty (ELW) may be purchased through any authorized Mercedes-Benz dealership as long as the vehicle is still within the New Vehicle Basic Warranty (restrictions and limitations apply). An inspection will be required if the vehicle has been in service for over one year or has more than 20,000 kilometres. An inspection fee will apply and will be determined by your local dealership. Please contact your dealer for pricing and details.

If you transfer or sell your vehicle to a private party purchaser, the remaining benefits under the Mercedes-Benz CPO or Extended Limited Warranty (ELW) can be transferred to the new owner. To complete a transfer, (1) provide the Mercedes-Benz CPO or ELW contract for the vehicle to the private party purchaser, and (2) present proof of the private party sale to an authorized Mercedes-Benz dealership to complete the transfer process. Please note that the Mercedes-Benz CPO and ELW cannot be transferred to a different vehicle.

If you wish to find a Mercedes-Benz dealership, please use our Dealer Locator tool.

Please contact Mercedes-Benz Financial Services at 1-888-532-7362.

Please email us a copy of your vehicle’s registration and / or ownership documents and one of our Customer Assistance Centre agents will update our records accordingly.

Please email us your new address information and one of our Customer Assistance Centre agents will update our records accordingly.

Please register to the Daimler Supplier Data Base and provide a detailed description of your idea along with the patent number of your invention.

Please visit the following website for complete details.

You can submit your resume or inquiry directly to humanr@mercedes-benz.ca.

You can submit your inquiry directly to mbc_sponsorships@mercedes-benz.ca.

Please visit the Mercedes-Benz Shop.

If you’re thinking about your next Mercedes-Benz, our special offers are great place to start with ongoing offers across the lineup. View All Offers.

Watch helpful how-to videos on topics like garage-door pairing, Bluetooth pairing and more. Browse Videos.

In the event of an emergency, please contact Mercedes-Benz Canada’s Roadside Assistance Services (1-800-387-0100) to receive immediate assistance. Our Roadside Assistance team is there to help 24 hours a day, seven days a week.

For all financing and leasing inquiries, please contact Mercedes-Benz Financial Services (1-888-532-7362).

One of their Customer Service experts will be able to assist you Monday to Thursday, 8:30 am to 7:00 pm (EST) and on Fridays from 8:30 am to 5:30 pm (EST). Please have your banking information and Mercedes-Benz Financial Services account number(s) available so that they can serve you as quickly and efficiently as possible.

If you require any assistance with Mercedes me connect (Mmc) services, please contact the Mercedes-Benz Customer Assistance Centre (CAC) at 1-800-387-0100, Monday to Friday, 8:00 am – 8:00 pm (EST). You can also press the meCall button inside your model year 2019+ connected vehicle or email our team at me-connect.can@cac.mercedes-benz.com

If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100).
Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). You can also communicate with us via email at cs.can@cac.mercedes-benz.com.