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Privacy and Legal

Below are links to the legal notices from Mercedes-Benz Canada. If you have additional questions or concerns after reviewing these notices, please contact us using one of the methods identified at the bottom of this page.

    MBCAN Legal Terms of Use Image

    Terms of Use

    View the rules of the road for accessing the Mercedes-Benz Canada platform, including the content and products therein.

    View Policy
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    Privacy Policy

    Learn about how the information we collect through the Mercedes-Benz platform and Connected Vehicle Services is used, stored, and shared, and explore your choices for managing our use of your information.

    View Policy
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    Mercedes-Benz Financial Services
    Terms of Use and Privacy

    Review how Mercedes-Benz Financial Services collects and uses your information and the terms of use of its website.

    View Policy
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    Mercedes me ID

    See the service terms and access details for Mercedes me ID, which enables you to create a single user account for various websites and applications.

    Learn More
    MBCAN Forced Labour Report Image

    Mercedes-Benz Canada Inc. Forced and Child Labour in Canadian Supply Chains Report (2024)

    Learn about our efforts in the previous financial year to prevent forced and child labour in the company's supply chains.

    View Report
    Accessible Customer Services

    Accessible Customer Services

    Learn about our commitment to providing accessible customer services to persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Learn More
    Mercedes-Benz Connect Services Terms of Use

    Mercedes-Benz Connect Services Terms of Use

    Review the terms of use applicable to optional, digital Mercedes-Benz Connect Services.

    Learn More

Contact Us

Attn: Privacy Officer

2680 Matheson Blvd. East Suite 400

Mississauga, ON L4W 0A5

PrivacyOfficer@Mercedes-Benz.ca

Contact details for MBFS Privacy Policy Officer

Attn: Chief Privacy Officer Mercedes-Benz Financial Services 2680 Matheson Blvd. East Suite 500 Mississauga, Ontario L4W 0A5

mbfscprivacy.pool-id@mercedes-benz.com

Law Enforcement Inquiries

If you are law enforcement seeking routine assistance, please contact policeinquiries@mercedes-benz.ca. Please include the complete VIN, a description of what you seek, and a complete email footer showing your information. Please attach any relevant supporting documents and allow one business day for review.

 

For stolen vehicle assistance or emergency cases, please contact the Mercedes-Benz Canada Customer Assistance Centre at 1-800-387-0100. Regular hours are Monday – Friday 9:00 am to 5:00 pm EST. For any after-hours calls, please select Option 1 for Roadside Assistance (24/7 service) and describe your emergency to the operator.

policeinquiries@mercedes-benz.ca

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