Customer Support

Vehicle Condition Guidelines

Keep these in mind throughout your lease.

Vehicle Condition Guidelines

Wear and tear is a normal part of driving. We make it easy to understand what’s acceptable and what’s not – so there are no surprises when your lease matures.

Vehicle Condition Guidelines

Excess Wear and Tear

It’s important for you to keep in mind that you’re responsible for any wear and tear that exceeds the basics. We created the Vehicle Condition Guidelines to help you figure out the condition of your vehicle, including the interior, exterior and mechanics, so you know where you stand.

Technician inspecting car on hoist

Safety and Vehicle Integrity

Beyond just wear and tear, you must also return the vehicle in safe working order. Items that might compromise the safe operation of the vehicle include broken or cracked windshields, misaligned or unbalanced tires, inoperable headlights, taillights, or brake lights, etc.

C-Class Sedan interior

Kilometre Allowance

The terms of your lease provide a maximum number of kilometres you’re allowed to drive during the time you have your Mercedes-Benz. Keep in mind that should you exceed the allowed kilometres, there will be a charge when you return your vehicle. To learn more about these charges, please refer to your lease agreement.

Mercedes Owner arriving for service

Determining Your Vehicle’s Condition

We’ve made it simple for you to evaluate your Mercedes-Benz with specific, easy-to-understand guidelines. Keep these in mind throughout the duration of your lease so you know your responsibilities and can make sure you’re free of excess wear and tear.

Contact Us

If you have any questions about vehicle condition guidelines, the vehicle return process or even specific wear and tear issues, please give us a call – we’re here to help you throughout your lease. Call the Mercedes-Benz Financial Services Lease Maturity Department at 1-866-202-6969 or your Mercedes-Benz dealer.

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