About Us, Careers, and FAQs

After I've decided on my next Mercedes-Benz vehicle, what steps do I take to lease or buy through Mercedes-Benz Financial Services?

Once you decide on a vehicle, you can Apply For Credit by clicking here. Once your application is submitted, notification will be sent to your preferred Mercedes-Benz dealer, who you can then contact to arrange the last details. You can also apply for credit in person at your preferred dealer.

I'm coming towards the end of my current contract, how can I find out what vehicles work for me?

Take advantage of our Payment Calculator. Here you can do everything from calculating your overall budget to comparing monthly payments for the various Mercedes-Benz Financial Services programs. The Planning Centre will help you research not only what vehicles you can afford, but also move along the process at the dealer by allowing you to complete your credit application online.

If I apply for credit or access my account online, will the information I provide and view be secure?

Rest assured that at Mercedes-Benz Financial Services we're as concerned about this as you are. We safeguard your personal information with industry-standard security technology. In order to make sure you're receiving all the benefits of our safety and security procedures, we suggest you upgrade to the latest version of your Web browser.

Can I lease or buy a pre-owned Mercedes-Benz vehicle?

Yes. Mercedes-Benz Financial Services also offers competitive financing programs customized specifically for pre-owned vehicles. Please inquire with your local dealer.

In a First Class Lease, how many kilometres can I drive?

To fit the varied driving habits and preferences of our customers, Mercedes-Benz Financial Services offers several different lease programs. For Mercedes-Benz vehicles, our standard lease allows for 24,000 kilometres per year, and our low-kilometre lease allows for 18,000 kilometres per year. In addition, we offer an extra-kilometre lease if you drive more than 24,000 kilometres per year.

How do I go about purchasing my vehicle at the end of my lease?

Your vehicle may be purchased at the end of your term by contacting a lease maturity advisor.

Is it possible to extend a lease that is ending, for example if my new Mercedes-Benz vehicle isn't available yet?

You may have the option of extending your lease. Please contact a lease maturity advisor to review your options.

What happens if I would like to terminate my lease early?

You may, in fact, have various options available to end your lease early, as per the terms of your lease agreement. To inquire about your available options, please contact the Mercedes-Benz Financial Services servicing office via e-mail or by phone (see below).

Mercedes-Benz Financial Services 
Toll Free: 1-888-LEASE MB (1-888-532-7362)

Where can I find my payoff amount on the Mercedes-Benz Financial Services Web site?

Finding your payoff amount is simple. Just go to My Account and log in. After you've logged in, at the bottom of your account summary select Request Payoff Amount.

How can I make a payment?

Mercedes-Benz Financial Services offers two convenient ways for you to make a payment. If you;re looking to eliminate the hassles of stamps and snail mail, Pre-Authorized Payment is the ideal solution. Signing up for Pre-Authorized Payment is quick and easy. From My Account go to Update Profile > Payment Options and select Pre-Authorized Payment, supply the requested information on the Pre-Authorized Payment Authorization Agreement, then print, sign and mail it to us along with a void cheque. Please make sure all account holders have signed the Authorization Agreement before mailing. Mercedes-Benz Financial Services will notify you when your Pre-Authorized Payment account goes into effect, then we'll automatically deduct your monthly payment from your chequing/savings account. Please remember that you must continue to send in your payments by mail until you are notified Pre-Authorized Payment has been established. If you prefer make a payment the conventional way, simply mail your payment to the Mercedes-Benz Financial Services office that services your account.

Mercedes-Benz Financial Services
2680 Matheson Blvd. East
Suite 500
Mississauga, Ontario
L4W 0A5

Toll Free: 1-888-LEASE MB (1-888-532-7362)

How can I update my personal information?

Log in to My Account and then select Update Profile. There you have the opportunity to update your personal information or account preferences. Simply select the Personal Information tab, update your information as necessary and click Submit when finished. Your information will be updated for the account you accessed.

I need more help.

For further assistance with your Mercedes-Benz Financial Services account, including where to mail your payment, please e-mail using Contact Us, call or write us. For assistance regarding your vehicle, visit the Mercedes-Benz website, or contact your local Mercedes-Benz dealer for the latest vehicle information.

What is Pre-Authorized Payment?

Pre-Authorized Payment is a free service available from Mercedes-Benz Financial Services that automatically deducts your monthly vehicle payment electronically from your chequing or savings account.

How does Pre-Authorized Payment work?

Each month your payment is deducted from your enrolled chequing or savings account. If the date happens to fall on a weekend or holiday, the debit is processed the next business day.

What do I need to qualify for Pre-Authorized Payment?

All you need is a chequing account in good standing with a financial institution. To sign up, you'll also need to supply some basic personal information, chequing or savings account information, as well as your Mercedes-Benz Financial Services account number(s).

How do I sign up for Pre-Authorized Payment?

You can set up your account for Pre-authorized Payment through your on-line account. Simply click on the Payment Options tab and complete the on-line form fields. You must also read & acknowledge the Pre-authorized Payment agreement and then submit your request for final processing.

How will I know my Pre-Authorized Payment service has been activated and I can stop mailing payments?

You should receive an instant on-line as well as an e-mail confirmation stating that your Pre-Authorized Payment enrollment request has been received. It is very important that you continue mailing your payments if you don't receive either the on-line or the e-mail confirmation.

What if I haven't received on-line or e-mail confirmation?

In this situation, contact Mercedes-Benz Financial Services via phone or e-mail. Contact information is available on the Contact Us tab.

Can I use Pre-Authorized Payment for more than one Mercedes-Benz Financial Services account?

Yes. Pre-Authorized Payment can be used to make payments on as many Mercedes-Benz Financial Services accounts as you like. Simply complete the on-line Pre-Authorization enrolment for each account.

What if I change financial institutions?

Transferring Pre-Authorized Payment to a new chequing account is easy. In order to modify your banking information on file just complete the on-line form fields, read & acknowledge the Pre-authorized Payment agreement and then submit your request for final processing. It is an instant update and you should receive an on-line as well as an e-mail confirmation stating that your Pre-Authorized Payment banking information update has been received.

What if I decide to discontinue Pre-Authorized Payment?

Simply contact Mercedes-Benz Financial Services via phone or e-mail. Contact information is available on the Contact Us tab.

I need to speak to a Mercedes-Benz Financial Services representative about Pre-Authorized Payment. Who do I contact?

If you still have questions about the service, please contact the Mercedes-Benz Financial Services servicing office via e-mail using Contact Us or by calling the Mercedes-Benz Financial Services office that services your account. Before calling, make sure to have your banking information and Mercedes-Benz Financial Services account number(s) available so that we can serve you as quickly and efficiently as possible.

Mercedes-Benz Financial Services

Toll Free: 1-888-LEASE MB (1-888-532-7362)

Determining Your Credit Standing.

Many people think that credit reports and credit scores are one and the same. In fact, a credit score is derived from the information contained in credit reports - and your credit score determines your credit standing.

When you hear the term "credit score," people are usually referring to your Beacon score - a scoring formula for assessing credit risk. Different retail and commercial organizations evaluate your "credit worthiness" using Beacon scores from the credit reporting bureaus, as well as some of their own scoring criteria. For example, while Mercedes-Benz Financial Services uses the services of the different credit reporting bureaus, we have our own formula to derive your credit "score" to determine whether you qualify for financing through Mercedes-Benz Financial Services.

Just as your credit history can be different when reported through different bureaus, your credit score can also differ at any point in time, since it is based on many different factors that include:

• Your history of making scheduled payments
• The amount of outstanding debt you have
• The duration your credit history spans
• The number of credit inquiries that have been made on your account and the type of inquiries made
• The kinds of credit you have been awarded (bank cards vs. store specific cards vs. loans, etc.)  

If you want an accurate picture of the credit history that is being reported about you, you will need to request a copy of your credit history from each of the two major credit reporting bureaus. Remember, when you order a credit report it will not necessarily include your credit score. To find out your credit score, you will need to specifically request the "scoring option."

Credit Reporting Agencies
The two major credit reporting bureaus in Canada are:

Equifax: 1.800.465.7166
Visit their Web site at: www.equifax.ca
TransUnion: 1.866.525.0262
Visit their Web site at: www.transunion.ca 

Visit the Office of the Privacy Commissioner of Canada Web site to learn more about safeguarding your personal information.

As an additional resource, you may also wish to visit the Web site of Credit Counselling Canada, a national association of not-for-profit credit counselling agencies.

Annual Percentage Rate (APR)
A measure of the cost of credit expressed as a yearly rate. Each province requires various items to be included in addition to interest.

Base Monthly Payment
The portion of the monthly payment in a lease that includes depreciation, any amortized amounts and vehicle usage costs. Taxes, maintenance and any other fees are added to this base monthly payment to calculate the total monthly payment.

Buyer
The person who signs the Conditional Sale Contract for vehicle purchase.

Closed-End Lease
When you return your vehicle at lease maturity Mercedes-Benz Financial Services absorbs the loss if it is worth less than the established residual value. In other words, the residual risk is "closed" to you. You will remain responsible for any excess wear and tear charges, excess kilometre charges or other amounts that may be due and owing under the lease.

Credit Application
The formal request for credit. It usually includes your name, address, social insurance number (optional) and date of birth. By signing the application, you are giving Mercedes-Benz Financial Services authorization to check your credit history and to collect, use and disclose your personal information for the purposes set out in the credit application.

Depreciation
The amount of a vehicle's projected decline in value through normal use during the lease term.

Down Payment
An initial amount paid up front to reduce the amount financed. You can also reduce the amount financed when you trade a vehicle, depending upon the balance owing on the trade-in.

Excess Wear and Tear
The wear and tear to a vehicle that is above expected normal wear and tear. To help you determine if there is excess wear and tear on your leased vehicle that you will be charged for, Mercedes-Benz Financial Services has developed the First Class Finish. See your dealer for details.

Gap Protection
If your leased vehicle is stolen, damaged beyond repair or destroyed, there may be a shortfall (gap) between the proceeds of your insurance that Mercedes-Benz Financial Services receives and the full balance owing by you under the lease. Rather than having to pay the whole amount of this shortfall, in circumstances where Gap Protection applies you will only be required to pay the amount of the insurance deductible together with any outstanding charges owing by you at the time Mercedes-Benz Financial Services receives the insurance proceeds. Gap Protection is not insurance and is only available through Mercedes-Benz Financial Services on certain leases. [1]

Guarantor
A person who is guaranteeing the payment and performance of your obligation under a lease or Conditional Sale Contract.

Lease
A contract for the use of a vehicle between a lessee and lessor, with agreed-upon terms and conditions.

Lessee
The person or organization to whom the vehicle is leased; signatory to the lease agreement.

Lessor
The organization that leases the vehicle (Mercedes-Benz Financial Services).

Open-End Lease
In an open-end lease, the lessee is responsible for the residual value. If you return your vehicle at lease maturity, you are responsible for any shortfall between the residual value and the net proceeds from the sale of the vehicle. In the event that the net proceeds exceed the residual value, this surplus would be paid to you (after deduction for any other amounts that may be owing by you under the lease).

Purchase Option [2]
At lease-end, you have options. One such option that may be available under your lease is to purchase the vehicle at a predetermined price plus applicable taxes. This predetermined price is listed in your agreement.

Residual Value
The estimated wholesale value of your vehicle at lease maturity, predetermined at the time you sign your lease.

Financing
The use of credit to finance the purchase of a vehicle over an agreed-upon duration, or term.

Star Advantage
The use of credit to finance the purchase of a vehicle over an agreed-upon duration, or term with a final lump sum payment at the end of the loan allowing for lower monthly payments to be made during the term.

Security Deposit (Lease)
A refundable amount that the lessee must pay to the leasing company at the beginning of the lease. This deposit will be returned if all of the terms and conditions of the lease are met, otherwise it will be applied against your lease obligations.

Term
The duration of the lease or loan agreement, typically expressed in months.

^{[1] See your lease agreement for conditions and exclusions.
[2] Not available in all Provinces.}